FAQs

Once the order is received, it will take 2-3 days to produce your order and another 2-3 days to ship it. Once production has begun, the order cannot be canceled.

We want to talk to you too! Reach out to us if you have any questions, concerns or feedback. We will get back to you within 48 hours. Please note, however, that requests sent on Fridays will be responded to the following Monday, or possibly earlier.

We currently deliver to Germany, Austria and Ireland. If you would like to inquire about shipping to another destination, please contact us.

Standard shipping usually takes 2-5 days. International shipping times depend on products and destination (estimate at checkout). Normally 5-7 days.

Items must be returned within 30 days of receiving your order. Items must be returned in the same condition in which they were received, unused, with all steps still attached to the product and all original packaging included.

If there are any problems, please let us know.

Refunds will be processed within 7 days of receipt of goods.

All wisewoodz products are made in Germany from FSC-certified wood. The FSC seal is the world's most trusted symbol of sustainable forestry.

Most of our products are suitable for children aged 3 and over as many of them contain small parts, but we also have some for the little ones, whose age is stated on each product page.

We stand by our quality and if there are any problems, we will be happy to help you. Like any other product, they should and must be treated with respect.

We would like to keep you updated! Simply sign up for our magical newsletter and be the first to know about new toys, special offers and other great news from the Wisewoodz Forest. You can find a link at the bottom of this page.

We are constantly updating our product based on customer feedback, so there may be small changes, but not major ones.

We have several spare parts on offer. If you miss something, please write to us directly.

Reviews are important for our growth. Please help us by leaving a review.

Yes absolutely!

Adding color can be a wonderful part of introducing and personalizing our wisewoodz products and many of our little customers have already done this.

1. Only use high-quality felt-tip pens or felt-tip pens (like Faber Castell or Stabilo)

2. Stay within the engraving lines or the paint will bleed into the wood or color entire steps.

3. If you color the product, it cannot be returned.

Find out more here

Plywood production involves joining thin layers of wood together with a strong adhesive. Although this glue is necessary to ensure the durability and strength of the final product, we carefully select adhesives that meet strict EU regulations for low formaldehyde emissions, minimizing potential health risks.

When it comes to disposal, it is important to proceed responsibly. Burning plywood, even though it may seem like an easy option at first glance, should be avoided. Despite the low formaldehyde content, burning the glued layers of wood can release harmful compounds into the air that can pose health and environmental risks. In many places, burning treated wood such as plywood violates waste disposal regulations.

There are more environmentally friendly alternatives you can consider once you are finished with your plywood product. If it's still usable, you can donate it to local schools, community centers, or nonprofit organizations to provide them with valuable materials for building or craft projects.

If disposal is necessary, contact your local waste disposal facility. They can advise you on the most appropriate disposal methods for your area to ensure that treated wood such as birch/beech and pine plywood is handled safely and legally. In many cases, recycling or composting is the most environmentally friendly solution, although specific facilities and policies for wood recycling and composting may vary from region to region.